邪恶的沃尔玛网购

http://www.mitbbs.com/article_t/shopping/32017589.html

发信人: lionphone (It\'s good!), 信区: shopping
标  题: 邪恶的沃尔玛网购
发信站: BBS 未名空间站 (Fri Sep 28 18:41:53 2012, 美东)

我刚搬到一个新的城市，于是在walmart网站上买过不少家具之类的东西。查账的时候
，突然发现walmart帐号里有两单iTune e-giftcard 的order, 不是我下的。一单被
walmart cancel掉，第二单成功，而且居然发了e-gift card到我的电子邮箱里！
我跟信用卡公司申诉，今天收到结果说，walmart提供了购买信息，以及已经把e-gift
card发到了我电子邮箱的记录。也就是说没有帮我argue成功。然后我又从order买单那
个地方发信给walmart，结果walmart推皮球，如所附。
难道这哑巴亏就这么吃定了？好恶心的walmart网购经历。不是在乎那$25，而是这个过
程好让人恶心。网购无数，居然被walmart给涮了一把。而且，我现在无论如何在
walmart上下单，都被walmart cancel掉。
*******************
Hi xxx,

Thank you for contacting Walmart.com regarding you needing to have the
refund processed for the charge of $25.00 that you did not issue.

xxx, we apologize for the inconvenience. Unfortunately, at this point, you
will need to dispute the charges with your financial provider, as we are
uanble to process the refund for the order.

If you have additional questions, please reply to this email, or call us xxx
at 1-800-966-6546.

Sincerely,
Walmart.com Customer Care
 
Original Message Follows
-------------------------
09/28/2012 03:59 PM from you:
Is it so difficult for WalMart to cancel an order and make refund for a $25
order?

Sent from my Windows Phone


----------------------------------------------------------------------------
----
From: Walmart Resolutions
Sent: 9/28/2012 4:02 PM
To: xxx@hotmail.com
Subject: I want to cancel my order [Incident: 120928-005218]




-------------------------
09/28/2012 03:02 PM from Walmart Resolutions:
Hi xxx,

Thank you for contacting Walmart.com regarding unauthorized charges on your
account.  We apologize for any inconvenience this may have caused you.

Walmart.com will release information to law enforcement on behalf of
requesting customers once we are provided with the following documentation:
A copy of a police report on police letterhead evidencing the claim of fraud
by the victim of identity theft
A declaration from the victim certifying the accuracy of the police report
and authorizing Walmart.com to release information to the law enforcement
department identified in that report
The completed documents can be faxed to 1-479-204-0074. Once the fax is
received, our billing department will work with your local authorities to
provide the requested information as quickly as possible.

xxx, if we have not fully answered your question or you have additional
questions, please reply to this email.

Sincerely,
Walmart.com Customer Care
 
-------------------------
09/28/2012 02:13 PM from you:
Dear Sir/Madam,

Thank you for your reply.
I contacted DiscoverCard for unauthorized purchase to my Discover Card. I
got reply from DiscoverCard today. It states that Walmart insisted that the
purchase is valid.
The difficult thing is that this is an online purchase, and emailed order.
The e-gift card was sent to my email box. So it may not be appropriate to
direct to "Identity Theft", that said, it could be more likely that a
purchase made by mistake by Walmart staff or internet.

I don't have an iPhone. I don't have any reason to make such an order of i
-Tune egift card. What's the meaning for me?

I didn't find  any place in my Walmart account to cancel this order.

Thank you.

xxx
From: Walmart Resolutions

Sent: Friday, September 28, 2012 2:56 PM
To: xxx@hotmail.com
Subject: I want to cancel my order [Incident: 120928-005218]

 
-------------------------
09/28/2012 01:56 PM from Walmart Resolutions:
Hi xxx,

Thank you for contacting Walmart.com regarding an unauthorized charged made
on your account. We sincerely apologize for any inconveniences you may have
endured.

We have escalated your information to our billling department and we are
monitoring your account. Please contact your credit card company to dispute
the charges and inform them of the unauthorized use.

If you wish to obtain further details about an order, please go to www.
walmartstores.com/privacysecurity/ follow the instructions under the "
Identity Theft" section and fill out the affidavit.

The completed documents can be faxed to 1-479-204-0074. Once the fax is
received, our billing department will send all the information requested to
you.

xxx, if we have not fully answered your question or you have additional
questions, please reply to this email.

Sincerely,
Walmart.com Customer Care
 
-------------------------
09/28/2012 01:14 PM from you:
I didn't make this order. Please correct this stupid mistake made by walmart
or internet, and make refund to me!!!!
 

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※ 修改:·lionphone 於 Sep 28 18:44:25 2012 修改本文·[FROM: 72.]